Aspen Crown Solicitors Complaints Policy
We at Aspen Crown Solicitors aim to provide a high-quality legal service to our clients. However, sometimes things may go wrong unintentionally. When something goes wrong, we need to know about it so that we can put things right and improve our standards.
The procedure outlined below also helps us to identify and address any systemic failings or areas of bad practice. Where appropriate, we will apologise and in some cases offer recompense to those who complain.
A copy of this policy is to be made available to clients on request and will feature on the firm’s website.